Terms and Conditions

Thank you for choosing Avenue Beauty Academy. We pride ourselves on providing you with a first-class training experience. Below is our terms and conditions for all our courses here at Avenue Academy

Its is important that our terms and conditions are read and fully understood prior to making any booking with us.

Once booking has been made and accepted by us, you will enter a legally binding contract with us on the terms detailed below.

We may revise these terms, which will be updated on our website and available at the Academy. To speak to one of our course advisors for more advice please call 01444 708018

Please read the following terms and conditions before booking your course.

Upon booking a course you will be required to secure your place non refundable booking fee £100

Once the fee has been paid you will be emailed over a booking form to fill out and send back to us with a deposit payment for your course

Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final.

The remainder of the balance for the course must be paid at least 14 days before the course date if booking under this full payment will be required. Booking fees are non refundable.

Some courses can be set up as a payment plan please see individual course for information .

Important note: acceptance of your booking brings is a legally binding contract between us on these terms and conditions.

Students will receive course information via email to the email address provided on the booking form.

If the course information is not received, it is the responsibility of the individual who completed the application form to contact Avenue to arrange for them to be reissued.

Avenue will send all correspondence, primarily via email, to the email address provided on the booking form. If alternative details are received after the application form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

No certificate(s) shall be issued whilst there is an outstanding balance

It may be necessary, for reasons beyond the control of Avenue, to change the content and timing of the course , the date, or the lecturer.

Cancellation or Transfer of Training Dates

Rescheduling Requests & Fees

In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion (subject to availability). If successful, an administration fee of £50.00 per course date will be charged. Non-attendance where no prior notice is given will may result in loss of course fees. Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

Named Student Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

In the event that Avenue Academy should have to cancel your course for reasons outside of our control; The Academy of Clinical Training will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

General

All practical training must be completed within the correct time scale to your course demands

During your training

During your training you will be required to give and receive treatments.

Please note courses may be mixed sex groups. Male students are required to provide a female model for waxing courses. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve the training diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore, it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Medical Conditions

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are under 12 weeks or over 32 weeks pregnant to partake in practical training or assessment days.

All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.

Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.

Special Training Needs / Requirements

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However, for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however, where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

Please arrive at the training centre for 15 minutes prior to the course start date. If you arrive late you could be refused entry to the training. This is to avoid disruption for other students on the course. In the event that you are refused entry, please contact our Bookings Team to reschedule by emailing info@avenueacademy.co.uk– Please note a fee of £50 will apply to reschedule your training.

Please therefore ensure you allow sufficient time for travelling. Make use of Google maps on smart phone or print map/directions from our website when planning your journey, to assist you to locate the centre on the training day.

All students must attend the full training day until the published finishing time. Should you choose or need to leave a course before the approximate end time, you will forfeit any course fees and may not achieve your diploma.

Certificate (hard copy) will be sent out in the post upto 30 days of attending their training course to the home address on the booking forms students are responsible for ensuring this is correct and up to date.

should they fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates would apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

Students wishing to purchase a replacement certificate or hard copy of their diploma may do so by emailing info@avenueacademy.co.uk

A email of your certificate will also be sent to the email address on your booking form this will take the identical format as the hard copy and will be a the PDF. Many beauty insurers prefer to receive the digital diploma supplied by email.

Replacement certificates by email only, for training completed within the last 18 months is £15 per certificates
Replacement certificates by email only, for training completed over 18 months ago is £25 per certificate

Qualifications

Once booked, you have 12 months to fully complete the qualification including training, coursework and assessments from the date of booking. You would be unable to complete or resume any studies, outside of this period. All course fees are non-refundable.

It is important students keep their knowledge and practical skills up to date by refreshing their knowledge using their training notes and continuing to practice their treatments ready for assessment days. Additional fees will apply should you require further training at a later stage, beyond your initial training days. You should ensure you revise and prepare thoroughly ready for assessments.

Qualification Programme Structure

Written modules (coursework) should be submitted by email only once fully completed and within 12 weeks of booking on to the programme. The portfolio of treatments should be submitted within 24 weeks of booking onto the programme as all training should be completed within 6 months of the date of booking. All students must arrange assessments once they have submitted their portfolio of treatments. Failure to arrange and attend assessments within this time, will require additional treatments to be submitted to update your portfolio. The portfolio of treatments is required to demonstrate you have taken time to develop your confidence and competence within your practical skills, to the required level to achieve the assessment standards. Avenue academy will support you with your studies however cannot accept responsibility for learners who fail to complete their qualification(s).

Support for existing students is available from our Support Team by emailing info@avenueacademy.co.uk – Monday to Friday, 9.00am – 5.30pm. All emails are responded to within 48 working hours. You may also request a call back by email if preferred.

Assessments

Assessments are offered at our raining Centre. Attendance of assessment days is required in addition to practical training and completion of home study (coursework).

For assessment days, should you need to retake (where the required pass mark is not achieved) or to reschedule an assessment day once booked/confirmed, there is a fee. Additional assessments (resits) are currently charged at £30 per written paper, £150 per practical day. Rescheduled assessments, due to non-attendance or cancellation by the learner, are charged at £150 per day. The fee to reschedule can only be wavered in the event of medical emergency of the named student only where a medical certificate would be required. All learners are required to arrange their own female models to attend practical assessment days. Avenue Academy accept no responsibility for learners who are unable to arrange such, to achieve their qualification.

Qualification Certificates

Your Qualification certificate will be claimed from the awarding body (Pro Beauty,Guild, Habia, VTCT or City & Guilds) only once you have successfully completed your final day of practical assessment and have been confirmed as fully complete. Certificates can take up to 12 weeks to be issued by the awarding body. Once received, you will be notified and asked to confirm the full address where you wish your certificate to be posted. Certificates are sent by 1st class recorded post so must be signed for upon delivery. Qualification certificates can only be issued in the name given at the time of submitting your Assessment Request Form when booking onto your assessment days. A fee will apply to rectify any errors beyond submission of the Assessment Request Form. Replacement certificates are chargeable and can only be ordered by contacting the Awarding Body directly after 30 days have passed since receiving your certificate

Portfolios

Portfolios submitted towards assessment will be retained on file for a period of 6 months. Where the student fails to progress to assessment within 20 weeks of submitting the portfolio (and therefore where the portfolio is no longer valid evidence), we reserve the right to dispose of the portfolio through confidential waste collection without further notification; unless the student contacts us to make payment for its return within 6 months of its submission. Following completion of your award, portfolios must be retained awaiting internal verification by the awarding body as required and periodic external verification visits (where portfolios are sampled). Once your portfolio is released, it will be returned to you by courier provided you have indicated your wish to receive it back and made payment of £15 to cover handling/postage. Alternatively, portfolios will be disposed through confidential waste; should you fail to include payment details when confirming the address for your qualification certificate to be sent.

Online course

Course will state the duration of each course, all assignments, videos and exams must be handed in by the end date.

A Declaration of your own work must be filled in, signed and submitted after your last assignment has been completed.

Copyright

Avenue academy holds a copyright for all course content, which must not be copied or reproduced in any other form without written permission.

Complaints

In the unlikely event your training course with us does not meet your expectations, in the first instance please email info@avenueacadmy.co.uk with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.

For all other enquiries please contact:

For existing student support regarding coursework or assessment related issues/queries: info@avenuacademy.co.uk

For all queries relating to existing bookings, cancelling/rescheduling dates, diploma certificates or kits: info@avenueacadmey.co.uk

Code of Conduct:

To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-

Punctuality is essential with all learners to arrive 15 minutes prior to the course start time. Allow adequate time to travel to the training centre. You will be refused entry if you arrive late for training. There is a transfer fee of £50 per training date to reschedule your training if you arrive late.
Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from your programme. Genuine reasons will be subject to the discretion of The Academy of Clinical Training and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.
Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.
All learners are expected to fully participate including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a female model may be required to be provided by the student in order to participate.
Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.
No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.
Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking. Male students will be required to provide a female model for the waxing courses and assessment days.
Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated.
Verbal, physical or written abuse will not be tolerated and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.
Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
Learner feedback forms are to be completed at every training session and are compulsory where requested.
Photographic ID must be shown. Entry may be refused without this.